Privacy Policy

1. Introduction

LTC Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including our website (ltclabs.dev) and desktop applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and company name when you create an account
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Support Communications: Information you provide when contacting support or submitting tickets
• Product Usage: License keys, device activations, and product configurations

2.2 Automatically Collected Information

• Telemetry Data: App version, operating system, crash reports (privacy-focused, hashed)
• Usage Analytics: Approximate location (city/country level), feature usage patterns
• Device Information: Device ID (for license activation), device name, hardware specifications
• Log Data: IP address (hashed for privacy), timestamps, API requests

3. How We Use Your Information

We use the collected information for:

• Service Delivery: License validation, activation management, product updates
• Billing: Processing payments, managing subscriptions, sending invoices
• Support: Responding to inquiries, troubleshooting issues, providing assistance
• Product Improvement: Analyzing usage patterns, identifying bugs, developing new features
• Communications: Sending product updates, security alerts, and marketing (with consent)
• Legal Compliance: Meeting legal obligations, protecting rights, preventing fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Stripe (payments), AWS (hosting), SendLayer (emails)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures including encryption (in transit and at rest), JWT authentication, rate limiting, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Export your data in a machine-readable format

To exercise these rights, contact us at privacy@ltclabs.dev

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. License records are retained for compliance purposes. You may request deletion at any time via your account settings or by contacting support.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect functionality.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

10. International Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our services. Continued use after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: